Refund policy

At Neolooty.store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a refund under the conditions outlined below.

1. Eligibility for Refunds

• Refund requests must be made within 14 calendar days of receiving your order.

• Items must be unused, unwashed, and in their original packaging.

• Proof of purchase (order number or receipt) is required.

2. Non-Refundable Items

• Sale or discounted items.

• Opened personal care or hygiene products.

3. How to Request a Refund

• Contact us at contact@neolooty.store with your order number and reason for refund.

• We will provide instructions for returning the product.

4. Refund Process

• Once the returned item is received and inspected, we will notify you by email.

• Approved refunds will be issued to the original payment method within 7–10 business days.

• If the return is rejected (due to item condition), the item will be sent back to you.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the refund is due to a mistake on our part (wrong or defective item).

6. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.

• We will arrange for a replacement or full refund, including return shipping costs.

Contact Information
Neolooty LLC
1065 SW 8TH ST, UNIT #149
Miami, Florida 33130, USA
Email: contact@neolooty.store
Phone: +1 (786) 628-1882