Shipping Policy

1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
You will receive a confirmation email with your tracking number once your order has shipped.

2. Shipping Locations
We currently ship within the United States only.
All orders are fulfilled by our U.S.-based supplier for fast and reliable delivery.

3. Delivery Time
Standard delivery time is 4–8 business days, depending on your location.
Delivery delays may occur during holidays, peak seasons, or due to unforeseen carrier issues.

4. Shipping Costs

• Standard Shipping: FREE on all orders (or specify a fee if applicable).

• Any applicable shipping fees will be displayed at checkout before completing your purchase.

5. Order Tracking
Once your order ships, you will receive an email with your tracking details so you can monitor your delivery in real time.

6. Incorrect Addresses or Failed Deliveries
Please ensure your shipping address is entered correctly at checkout.
If a package is returned due to an incorrect or incomplete address, you may be responsible for additional shipping charges.

7. Damaged or Lost Packages
If your package is lost or arrives damaged, contact us within 48 hours of delivery.
Please provide your order number and photos of the damaged product and packaging. We will work with the carrier to resolve the issue or send a replacement.

8. Contact Us
If you have any questions about shipping, feel free to contact us:

📩 Email: contact@neolooty.store
🌐 Website: https://www.neolooty.store
📞 Phone: +1 (786) 772-5062

Neolooty LLC – Alternio Atisme
1065 SW 8TH ST, UNIT #149
Miami, Florida 33130
USA